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Private Support Group.
Once you're a registered Synapse user, you'll have access to a full support group. This is a place where you can interact directly with other users, and also directly with the developers of Spark & Synapse.
Call us at 888-699-3450 or email at firstname.lastname@example.org and we're happy to show you how to use it, help you customize it, or just answer questions.
Our office hours are 6am to 6pm Pacific time, Monday through Friday. If there's some sort of emergency, you can leave us a voicemail and we'll get back to you as soon as we can, even outside of office hours.